English
Method 1: delete in-app (immediate)
- Open Trouvenir.
- Go to Profile.
- Open Privacy & Data.
- In Data Rights, select Delete account (or Delete my data for guest sessions).
- Confirm permanent deletion.
Deletion is performed server-side at confirmation time.
Method 2: web/email request (outside app)
If you cannot access the app, send a request to privacy@trouvenir.it and include the email address used for your Trouvenir account.
Data deleted
- User profile
- Favourites
- Scanned items
- Acquired souvenirs
- Explored cities
- Read paths
- User analytics events
- Quiz results
- User subscriptions
- Authentication account record
Retention and timing
- Authenticated/active users: immediate deletion after confirmation.
- Inactive Supabase anonymous users: automatic deletion after 30 days.