Account deletion

Delete your account in the app

1. Open Trouvenir on your device.
2. Go to Profile or Passport.
3. Open Privacy and data.
4. Choose Delete account or Delete my data.
5. Confirm the final action when prompted.

This action is irreversible: favourites, scans, statistics, and account-linked data cannot be recovered.

If you use a guest session

Trouvenir supports anonymous use. If you have not created an email account, you can still delete the guest session data from the app privacy area.

What gets deleted

• Profile and associated authentication data.
• Favourites, acquired souvenirs, and explored cities.
• AI scans and account-linked scan history.
• Read paths, statistics, and user-linked usage data.
• Notification preferences and registered devices, when present.

Data we may retain

We may retain technical, tax, anti-fraud, or security information for as long as required by law or legitimate obligations. This data will not be used for marketing.

Need help?

If you cannot access the app or need manual support, contact us from the email address associated with your account and tell us you want to delete your Trouvenir account.